He listened to my sump pump problem and questions. He researched and ordered parts from their distributor.
Professional, courteous, knowledgeable, friendly, understanding.
I made a follow-up call to see if the parts had come in, and met my next professional on the phone . Diane.
I ended up purchasing a new one. Without asking, Mike gave me credit toward the new pump and what I believe, was a contractor discount.
Great service and beautiful product. Will definitely be back.
These are just a few adjectives to describe my experience with New Britain Plumbing.
She stated that she would follow-up and get back to me. She did as she promised.
I am no contractor and have no plumbing experience, so I was not sure how I would be treated.
My first contact was with Mike, at the counter.
I would recommend New Britain Plumbing to anyone looking for plumbing supplies and fixtures.
The end result was that parts were no longer available due to age of pump.
The parts finally came in after about a week and a half. Although they looked like my parts, they didn't fit.
This was one of the best purchasing experience I've had.
New Britain Plumbing Supply is a US Hardware Store based in Berlin, Connecticut. New Britain Plumbing Supply is located at 154 Woodlawn Rd, Berlin, CT 06037, USA.
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